# Troubleshooting & FAQ Welcome to the ShikorDriftXR support page. We've compiled a list of the most common questions and issues our users might encounter. Before contacting support, please take a moment to see if your question is answered here. *** #### **Section 1: General & Pre-Purchase Questions** **Q: What is the main difference between the Perpetual and Pro versions?**\ A: The **Perpetual** version, available on the Fab Marketplace, is a one-time purchase that gives you a lifetime license to the current feature set, with updates for bug fixes and new engine compatibility. The **ShikorDriftXR Pro** version is a subscription available on our website that gives you access to all current and all future features, plus premium support. For a detailed comparison, please visit our [**Pricing Page**](https://shikorviz.com/shikordriftxr-unreal-engine-archviz-plugin/). **Q: Which versions of Unreal Engine are supported?**\ A: We always strive to support the latest official releases of Unreal Engine. Please check the **"Technical Details"** section on our Fab Marketplace page for the most up-to-date list of supported engine versions. **Q: Can I use ShikorDriftXR for commercial projects?**\ A: Yes, absolutely! Both the Personal and Professional licenses for the Perpetual version, as well as all Pro subscriptions, allow for full commercial use. **Q: What is your refund policy?**\ A: Due to the digital and instantly accessible nature of our product, we maintain a strict no-refund policy as outlined in our [**Terms of Service**](https://shikorviz.com/terms-of-service). We provide extensive documentation and showcase videos to help you make an informed decision before purchasing. *** #### **Section 2: Installation & Setup Issues** **Q: My project won't open or crashes after enabling the plugin!**\ A: This is almost always caused by missing dependency plugins. Please carefully follow our [**Installation & Setup Guide**](https://shikorviz.gitbook.io/shikordriftxr/~/revisions/jn4913Sofazb0gFpG2N8/installation-and-setup) and ensure you have manually enabled all the required third-party and built-in engine plugins. A final restart of the editor usually solves this. **Q: I can't find the Shikor Modifier tool.**\ A: The Shikor Modifier is an Editor Utility Widget. To open it, navigate to its folder in the Content Browser, **right-click** on the asset, and select **"Run Editor Utility Widget"**. *** #### **Section 3: Common Problems & Solutions** **Q: I press "Play" and my character just falls through the floor.**\ A: This happens because your floor mesh has no collision. Please select your floor mesh, open the **Shikor Modifier**, and use the **Add Collision** section to apply a simple Box Collision. This is covered in our [**Quick Start Guide**](https://shikorviz.gitbook.io/shikordriftxr/~/revisions/jn4913Sofazb0gFpG2N8/quick-start-guide). **Q: My baked lighting looks black, splotchy, or I get "Overlapping UVs" errors.**\ A: This is a common Lightmap UV issue. Select the problematic mesh(es) and use the **Auto Res** section in the **Shikor Modifier** to automatically generate new, clean Lightmap UVs. **Q: The "Render Video" button in the runtime UI doesn't work.**\ A: This is a critical setup step. You **must** select the **Playmode** actor in your level and, in its Details panel, assign your current level to the **Render Level** property. **Q: My custom door/cabinet doesn't swing from the correct hinge.**\ A: This is a pivot point issue. You need to adjust the **Mesh Rotation** value in the Details panel of the directional actor until the object rotates correctly from its hinge. *** #### **Section 4: Still Need Help?** If your issue is not covered in this FAQ or in our detailed documentation, we are here to help. Please follow these steps: 1. **Re-read the Docs:** Please double-check the specific documentation page related to the feature you are using. 2. **Check our Videos:** Visit our YouTube channel for video tutorials that may cover your issue. 3. **Contact Support:** If you are still stuck, please reach out to us directly through our website's contact page or by sending an email. Be sure to include your engine version, a description of the problem, and any relevant screenshots. * **Official Website & Support:** [**https://shikorviz.com/contact-shikor/**](https://shikorviz.com/contact-shikor/) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://shikorviz.gitbook.io/shikordriftxr/troubleshooting-and-faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.